Privacy Policy for Lumina Stewardship
At Lumina Stewardship, we are committed to protecting the privacy and security of the personal information entrusted to us by our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our luxury property management services and our online platform.
1. Information We Collect
We collect various types of information to provide and improve our bespoke property management services.
- Personal Identifiable Information (PII): This includes your name, address (property and billing), email address, phone number, financial details (for rent collection, payments, and reporting), and any other information necessary for legal and contractual obligations related to property ownership, tenancy, and management. We may also collect identification documents as required by law.
- Property Information: Details about your property, including its location, specifications, amenities, maintenance history, and financial performance data.
- Usage Data: Information on how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our online platform.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our client portal, to ensure effective service delivery and for quality assurance.
2. How We Collect Information
We gather information through various channels:
- Directly from You: When you engage our services, fill out forms, communicate with our team, or provide documentation.
- From Third Parties: With your consent or as legally permitted, we may receive information from tenant screening services, financial institutions, legal advisors, or property listing platforms.
- Automatically: Through cookies and similar tracking technologies when you visit our website.
3. How We Use Your Information
Your information is used for the following purposes:
- Service Provision: To deliver our luxury property management services, including bespoke property care, tenant acquisition and management, financial reporting and budgeting, property maintenance and renovation oversight, and investment portfolio optimisation.
- Communication: To respond to your inquiries, provide updates on your property, and send service-related notifications.
- Financial Management: To process payments, manage accounts, and provide accurate financial reporting related to your property.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Website Improvement: To monitor and analyze website usage, troubleshoot technical issues, and enhance the user experience on our online platform.
- Security: To protect our services, assets, and data from fraud and unauthorized access.
4. Disclosure of Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: We engage third-party service providers (e.g., maintenance contractors, software providers, financial institutions, legal advisors) to assist us in delivering our services. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose information if required by law, subpoena, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction, subject to applicable privacy laws.
- With Your Consent: We may share information with other parties when we have your explicit consent to do so.
5. Data Security
Lumina Stewardship implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. International Data Transfers (if applicable)
As an Australian-based company, we primarily store and process data within Australia. However, some of our service providers may operate globally. In such cases, we ensure that any international transfers of personal data comply with applicable data protection laws, including implementing appropriate safeguards like standard contractual clauses or relying on adequacy decisions.
7. Your Rights
Depending on your location and applicable data protection laws (such as GDPR or Australian Privacy Principles), you may have the following rights regarding your personal information:
- Access: The right to request access to the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure: The right to request deletion of your personal data under certain circumstances (e.g., when it is no longer necessary for the purposes for which it was collected).
- Restriction of Processing: The right to request the restriction of processing your personal data under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
- Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how you interact with our content. You can manage your cookie preferences through your browser settings.
9. Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to Lumina Stewardship's online presence. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "last updated" date will be revised. We encourage you to review this policy regularly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Lumina Stewardship
2847 St Kilda Road, Level 3
Melbourne, VIC, 3004
Australia